Refund & Exchange Policy

At The Art Shop, we specialize in limited edition artworks – rare, delicate silkscreen prints that are often one-of-a-kind collectibles. We’re passionate about connecting collectors with exceptional pieces, and we want you to love your purchase. Due to the unique nature of these artworks, we maintain a thoughtful exchange policy designed to protect both you and these precious pieces.

Our Policy: Exchanges Only

We offer exchanges only – no refunds for change of mind purchases. Given the collectible and delicate nature of the artworks, we encourage all customers to carefully review item descriptions, measurements, and condition reports before purchasing.

Exchange window: 7 days from delivery date

Before You Purchase

We want you to feel confident in your purchase. To help you make an informed decision:

Study the photos carefully – we provide multiple high-resolution images showing the actual item you’ll receive
Read condition descriptions – we detail any flaws, tears, fading, or imperfections
Check measurements – each listing includes exact dimensions
Contact us with questions – we’re happy to provide additional photos or information before you buy. We love talking about these pieces!
Understand the medium – these are vintage silkscreen posters, not modern reproductions. Some aging and wear is normal and adds to their authenticity and character

Not sure if a piece is right for you? Please reach out at shop@allaboutdrama.com before purchasing. We’re here to help you find the perfect piece for your collection.

Exchanges

You may exchange your poster for another item of equal or greater value from our gallery within 7 days of receiving your order.

To Request an Exchange:

Contact us at shop@allaboutdrama.com within 7 days of delivery
Provide your order number and photos of the item
Select your replacement item from our current inventory
Wait for approval – we’ll confirm the exchange within 24-48 hours
Return the original using our provided instructions

Exchange Requirements:

Item must be in the same condition as received
Item must be in original packaging (tube or rigid mailer)
No signs of damage, handling marks, or attempts to mount/frame

Exchange Costs:

Equal value exchange: You pay return shipping only
Higher value exchange: You pay the price difference plus return shipping
We cover: Shipping of the replacement item to you (standard shipping)

What We Do NOT Accept for Exchange

Items damaged due to improper handling after delivery
Items that have been mounted, framed, or altered in any way
Items with buyer’s remorse after 7 days
Custom orders or special requests (if applicable in the future)
Items purchased during “final sale” promotions

Have a special situation? We understand that unique circumstances arise. Please contact us at shop@allaboutdrama.com to discuss – we’re here to help find solutions wherever possible.

Damaged or Defective Items

Your satisfaction matters to us. If your poster arrives damaged or with defects not disclosed in the listing:

Do not discard packaging – keep all materials
Take photos immediately of damage and packaging
Contact us within 48 hours at shop@allaboutdrama.com
Provide order number and photos

We will:

Provide a prepaid return label (no cost to you)
Offer a full refund or free replacement (your choice)
Process your claim within 24-48 hours
Work with you to make it right

No restocking fee applies to damaged or defective items.

Wrong Item Shipped

Mistakes happen, and if we sent you the wrong poster, we’ll take care of it immediately:

Contact us at shop@allaboutdrama.com
Provide photos of the item received
Do not return until we provide instructions

We will:

Cover all return shipping costs
Ship the correct item immediately
Offer full refund if correct item unavailable
Apologize for the inconvenience and make it right

Order Cancellations

Before Shipping:

Within 2 hours of purchase: Full refund available – email shop@allaboutdrama.com
After 2 hours: Orders cannot be cancelled as they’re likely already processed

After Shipping:

Orders cannot be cancelled once shipped
You may refuse delivery, but standard exchange policy applies once returned to us

Changed your mind just after the 2-hour window? Contact us anyway – we’ll do our best to help if the order hasn’t shipped yet.

Return Shipping

Customer-Initiated Exchanges:

Customer is responsible for return shipping costs
Use a trackable shipping method with insurance
Pack carefully in original packaging or equivalent protection
We are not responsible for items lost or damaged during return shipment

Our Error or Damaged Items:

We provide a prepaid return label
No cost to you

International Exchanges

We appreciate our international collectors and want to ensure you understand the exchange process:

International customers are responsible for:

Return shipping costs (unless item is defective or our error)
Any customs fees or duties on the return shipment
Using trackable, insured shipping

Note: We cannot refund original customs duties or taxes paid upon initial delivery, as these are collected by your country’s customs authority, not by us.

Questions about international returns? We’re happy to walk you through the process – just email us at shop@allaboutdrama.com.

Lost Returns

We are not responsible for items lost during return shipment
Always use tracked and insured shipping
Keep tracking number and receipt until exchange is complete

Processing Timeline

Contact us: Within 7 days of delivery
We review request: 24-48 hours
You ship return: Customer’s timeline
We receive & inspect: 1-2 business days after receipt
We ship replacement: Within 2 business days of approval

Total timeline: Approximately 2-3 weeks depending on shipping speed

Why Exchanges Only?

Our vintage posters are:

Rare and limited – often one-of-a-kind pieces
Delicate collectibles – require careful handling and storage
Authenticated originals – each piece is carefully curated and verified
Investment pieces – priced to reflect their rarity and cultural significance

We encourage serious collectors to thoroughly review all details before purchase. Our detailed photographs, condition descriptions, and responsive customer service are designed to help you make confident buying decisions.